Caring for your Xero Shoes

To clean your Xero Shoes, hand wash with warm water, mild soap and allow them to air dry. We do not recommend putting them in the washing machine or dryer.

Do you ship internationally?

We ship internationally using services shown at checkout; costs and options vary by destination and weight. All shipments include a tracking number (tracking visibility may vary by service and destination). Typical delivery is ~1–3 weeks, and customs processing can extend timelines. Import duties/fees may apply and are the recipient’s responsibility.

If you’re unsure whether we ship to your country, please reach out via our self-service support portal for more information. For the most up-to-date details, please refer to our Shipping Policy.

Also, check our store locator at www.xeroshoes.com/pages/stores. There may be a Xero Shoes dealer closer to you.

How do I send a gift certificate?

After you purchase a gift certificate, you'll be able to enter an email address for the recipient.

You could email it to yourself and forward it at a later time if you like.

You can also take the Gift Certificate code and send it to the recipient.

What's your return policy? Please go to Xero Shoes Return Policy page to learn about our 30-day return policy.